Service
Agent support service
An agent works every day of the week, which means it can also break at night. A dedicated on-duty service watches the fleet: it notices the failure before you do and in most cases repairs it itself.
What the service does
- Polls the agent around the clock and confirms it is alive and answering
- Lifts what has fallen without your involvement and without night calls
- Takes a backup every night and ships it to separate storage
- Installs core and skill updates, rolls back the failed ones
- Analyses incidents and explains the cause in plain language
What you see
- Your own support bot in Telegram with agent status and maintenance buttons
- Notifications only about problems — successful nights do not wake you
- A weekly digest: what happened, what was fixed, what was updated
What the service does not do
- It does not read your conversations with the agent or store their content
- It does not touch your data: backups are encrypted on your side
- It does not change the agent's behaviour without your consent
Frequent questions
Is it mandatory?
No. The agent works without a subscription, you will simply have to repair it yourself if something breaks.
What about backups?
A nightly copy is taken from every agent and shipped to object storage. Restores are available on request.
Do you have access to my server?
Yes, a service key is required for maintenance. You can revoke it at any moment and the agent keeps working.